Withdrawal Text
In the event that the Service subject to the contract is made available to the BUYER immediately and the license is obtained, the Customer cannot exercise its right of withdrawal by stating/not specifying any reason after the payment.
Since the Skala is a service/software that is immediately delivered to the Customer in electronic environment and immediately utilized, it cannot be returned. Since the service will be started when the customer immediately starts to benefit from the software when he becomes a member, the right of withdrawal cannot be exercised even if the BUYER is a consumer.
In cases where the Service is not started immediately, if the Buyer is a consumer within the scope of the Consumer Protection Law No. 6502 and the sale is within the scope of the said law;
The buyer can return the purchased goods/services within 14 (fourteen) days from the delivery date by using his right of withdrawal, without taking any legal or penal liability and without giving any reason. However, the consumer may also use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods.
Notification of the right of withdrawal and notifications regarding the Agreement will be sent through the communication channels specified on the Platform. In order to exercise the right of withdrawal, it is obligatory to notify the Seller within the period in accordance with the provisions of the legislation and the right of withdrawal option on the Platform.
The consumer may exercise the right of withdrawal via the internet by sending the request of withdrawal to the address or fax number of the Buyer specified above and on the site, or by sending a signed e-mail to the e-mail address of the membership account, to info@skalasuite.com.
The confirmation information regarding the receipt of the withdrawal requests by Skala will be sent to the consumer’s e-mail address registered in the system.
In case of exercising the right of withdrawal:
a) Subscription is closed by Skala and access to the content is not possible.
b) In cases where the BUYER uses its right of withdrawal, in cases where it is decided to refund the price to the BUYER by the decisions of the arbitral tribunal, if the shopping is made with a credit card and in installments, the procedure for returning to the credit card is as follows:
Skala will not be responsible for delays caused by your bank. In how many installments the BUYER has bought the product, the Bank makes the repayment to the BUYER in installments. After the SELLER has paid the entire product price to the bank at once, in case the installment expenditures made from the Bank’s POS are returned to the BUYER’s credit card, the requested refund amounts are transferred by the Bank to the bearer’s accounts in installments so that the parties involved do not become victims. The installment amounts paid by the BUYER until the cancellation of the sale, if the return date and the card’s account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the BUYER will pay the installments before the return, after the end of the installments of the sale, for another month equal to the number of installments he has paid before the return. receivables and will be deducted from existing debts.
c) The User/Recipient shall deduct commission fee from the amount collected by the Payment Institution over time and at varying rates depending on the transaction, and that in case of any refund without any Skala fault, the commission, expense, service fee, tax to be deducted by the payment institution, bank and other third parties. and similar expenses will be charged to the User / Buyer and will not be refunded.
Cases in which the Right of Withdrawal cannot be exercised:
The right of withdrawal cannot be used in the following cases:
a) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller (Products in the category of jewellery, gold and silver)
b) In contracts for the delivery of goods, which are prepared in line with the wishes of the consumer or expressly his personal needs, which are not suitable for return due to their nature, which are in danger of spoiling quickly or whose expiration date is likely to expire.
c) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery? in contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.
d) In contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Provided that the protective elements such as packaging, tape, seal, package have been opened by the consumer, books, audio or video recordings, software programs and computer consumables (all kinds of software and programs, DVD, VCD, CD and cassettes, computer and in contracts related to stationery consumables (toner, cartridge, tape, etc.), telephone top-up orders)
f) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under the subscription contract.
g) Contracts for accommodation, transportation of goods, car rental, food and beverage supply and the use of leisure time for entertainment or recreation, which must be made on a certain date or period.
h) Verbal statements regarding the performance of betting and lottery related services in the matches
ı) Before the expiration of the right of withdrawal, in the contracts regarding the services that are started to be performed with the approval of the consumer.
i) In the contracts regarding the services performed instantly in the electronic environment and intangible goods delivered to the consumer instantly, and the goods/services subject to the contract, which are excluded from the scope of application of the Regulation on Distance Contracts (regular deliveries of the seller, food, beverages or The right of withdrawal cannot be exercised because the provisions of the Regulation on Distance Contracts cannot be applied to the legal relationship between the Buyer and the Seller.
Dispute Resolution
In the event that the sale is within the scope of the “Law on the Protection of the Consumer”, the Consumer Arbitration Committees and the Consumer Courts are authorized up to the value declared by the Ministry of Commerce in the place where the Buyer purchases the Goods or Services and where the residence is located. District/provincial consumer arbitration committees are authorized for consumer demands in line with the lower and upper limits specified in paragraph 1 of Article 68 of the Consumer Protection Law No. 6502.
If the sale is not within the scope of the aforementioned law, the dispute is resolved in the Istanbul Central (Çağlayan) Court and Execution Offices, which are assigned according to the general legal rules.
IF THE PURCHASED PRODUCT IS NOT PAYABLE:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER’s expense. It must be returned to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
BUYER’S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.
CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER’S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE:
ADDRESS:
EMAIL:
PHONE:
FAX:
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer has purchased a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer.
The costs arising from the use of the right of withdrawal belong to the SELLER.
In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the “Products for which the Right of Withdrawal cannot be exercised” regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.
RETURN TERMS:
The SELLER is obliged to return the total price and the documents that put the BUYER under debt within 10 days at the latest from the receipt of the withdrawal notification to the BUYER and to return the goods within 20 days.
If there is a decrease in the value of the goods for a reason arising from the BUYER’s fault or
If it becomes impossible, the BUYER is obliged to compensate the SELLER’s losses at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.
In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:
Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER’s request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instant performance in electronic environment As per the Regulation, it is not possible to return the services provided or the intangible goods delivered to the consumer immediately, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the package has been opened by the BUYER. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.
In order to return cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.), their packages are unopened, untested, intact. and they must be unused.
STATUS OF DEFAULT AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney’s fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our bank accounts (TL).
With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
